General Shipping Info

All shipping rates, methods, and associated services are calculated by a sales representative prior to finalizing your purchase after getting an order confirmation from you.

This allows us to give an accurate estimate based on the item(s) you have ordered, where the items are located at the time of purchase, and whether you need add-on services like ‘white-glove delivery’ or expedited shipping. As well as see if your order qualifies for local delivery or pick up.

No billing information is collected or processed until sending a final quote/estimate including your specific fee for shipping and/or any other special services needed.
Please contact us with any questions regarding this.

Domestic Shipping

All Domestic US shipping of Maison Zigen items are via UPS or USP and shipped from Los Angeles, California. Or whatever is the most appropriate and cost-effective service available at that time.

 

Orders with in-stock inventory from our Maison Zigen Collection will be fulfilled within 5-7 business days (excluding holidays). Fulfillment for Made To Order items from the Maison Zigen Collection will take 6 to 8 weeks to complete production. then 10-14 days to ship (excluding holidays). This time frame is a general time frame and will vary from one order to the next.

A current, specific time estimate will be provided before finalizing the order.

International Shipping

At this time we do not offer shipping outside of the US and Canada. We recommend using a freight forwarding company that will ship to your Country. Customers are responsible for all import taxes, duties, carrier fees, and customs declarations.

Lead Times

We try to give the most accurate estimated shipping time frame as often as possible at the time your order is finalized. Due to the high demand for our products and in the event of an unforeseen delay with production, the estimated lead time is subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Please note, lead times do not include shipping times.