Warranty

Maison Zigen (“The Company”) warrants its products to be free from defects in material and workmanship under normal residential use and service. The Company’s sole and exclusive obligation under its limited warranty is to repair or replace at the Company’s discretion, all products that are returned to it within the applicable warranty period and judged by the Company to be defective.

Warranty Terms for Specific Goods

Art oak wood frame : 

Maison Zigens' frames are made with Grade A select white oak and finished with semi-transparent stains or wire brushed paint that highlight each piece and its unique identity. As a result, our products may vary in shade, texture or markings. These are not considered defects of the product, but rather a beautiful reminder of its organic nature. 

Wood products are warranted to be free of defects in materials and workmanship for a period of ONE (1) year. As wood products adapt to different climates, they can shift in size which may result in some cracking. This is a completely normal response to the art piece environment and not covered under our warranty. The best way to minimize any cracking is to keep pieces in conditions that are moderate in both temperature and humidity. Keeping art pieces in extreme conditions such as highly air conditioned, heated or humid areas, should always be avoided. 

Warranty Limitations and Exclusions

Disclaimer of Implied Warranties
"Implied warranties," herein signifies warranties that the law sometimes implies to have been given by the seller even though they are not set out in writing: Maison Zigen makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed.

Place of Purchase and Manufacturer
This warranty protects only goods purchased by an original owner directly from a Maison Zigen Customer; no re-sold goods are protected under warranty. 

Residential Use
This warranty applies only to Maison Zigen goods purchased for normal indoor residential use and does not cover goods for commercial use.

Improper Care and Use
Like all quality art, Maison Zigen's products require routine maintenance, and proper care and use are essential to preserving all rights under this warranty. This warranty is void if improper maintenance or improper use causes damage to goods, including the use of detergents, abrasives or other harsh cleaning agents.

Accidents, Abuse and Normal Wear and Tear
This warranty does not cover damage to goods resulting from negligence, abuse, normal wear and tear, or accidents, including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.

Product Modification
Any modification made to any products not authorized by Maison Zigen will void this warranty.

Consequential or Incidental Damages
Maison Zigen will not be liable for consequential or incidental damages. “Consequential and incidental damages” is herein defined as any loss, expense, or damage other than to the goods themselves that may result from a defect in said goods.